PLDT Sucks Big Time!

First, please congratulate me on my second posting this month - it's a miracle!

Okay, from the title, and I am warning you now, this post is going to be a rant and rave post. If you're not in the right mood, do skip this entry.

I woke up on November 10, Monday, and found out that my phone wasn't working. So, I asked my friends to report it to PLDT. They did. On November 13, Thursday, I went to the Admin of the building and asked for their help to get my line fixed. The Administrator said I was good with my timing since a PLDT guy will be passing by later that afternoon. I also left word with the Administrator and the guard on duty that I'll be in the following afternoon, from 2pm onwards, in case they need to check my phone unit. Friday came and went, but no PLDT people/person showed up. Okay, fine, whatever!

Sunday, coming back from Olive's place, the guard told me that a PLDT guy showed up on Saturday, but I wasn't around, so I should just call again and give them a time and date as to when they can come back. I also found out that when told of the phone problem on Thursday, the service crew said that he can't check and repair my line because he was in a hurry. DUH?

I immediately sent an email to PLDT's customer service and gave them quite an earful (if only emails can shout and give the right tone to its content! Ah, where's Harry Potter when you need him?) I also gave the dates and times that I'll be in. Monday, I got a reply:

Dear Ms. Khu:

We are truly sorry to learn of your unfortunate experience. Please be advised that we have already forwarded your concern to the Division in-charge for their immediate attention and appropriate action. We shall advise you accordingly as soon as we receive their reply.

Our sincerest apologies for the inconvenience. Thank you for bearing with us.

Yada, yada. Another week passed and still nothing. So, I called up 171 again and gave the call center agent quite a tongue lashing. I wrote more emails, one getting more rude than the one before and their last reply was really AMAZING:

Dear Ms. Khu:

Good day. Mam, may we kindly know your available schedule of visit or contact numbers
since when place was being visited, house was closed.

Thank you and we look forward on your response.

Ayoh! They looking for trouble, eh? I immediately replied to the email and in less than a minute I got an answer:

Delivery has failed to these recipients or distribution lists:

customercare@pldt.comThe recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.

Their service is so lousy that their inbox got full? Wow! This is something new.

I do not understand...do I laugh or do I cry???